InDesign CS 2 will not start

[T***@adobeforums.com]

Hi

I just got the CS2 Suite Premium, but I am having some problem with it.

InDesign wont start - it freezes during startup and uses 99% of my CPU - after about 30 minutes it crashes.

I have read that some users have 8 minutes startup.

Does anyone know how to deal with this..?

System:
Window XP, Service Pack 2
2600 Mhz
512 Mb RAM

/Tejs

[unknown]

Try trashing your prefs. Hold down shift+alt+ctrl keys immediately after
launching the app. When asked if you want to delete your preferences,
click yes.

Bob

[T***@adobeforums.com]

Thanks Bob - but no luck..

It has now been running for about 10 minutes at 99% CPU - no changes..

/Tejs

[T***@adobeforums.com]

My system is pretty similar to the one described by Tejs Rasmussen.

Except InDesign CS2 does actually start after spending more than 8 minuttes with the following message on the startup screen:

Version 4.0
Initializing the SING gaiji system...

When that is done (!) - InDesign works like a dream. But the startup time is killing me.

Looking forward to have that resolved.

Cheers
Torben Brams

[D***@adobeforums.com]

I, too, am having a similar problem. A few days ago, after first uninstalling Adobe Creative Suite (the first version of CS), I then installed Adobe Creative Suite 2. InDesign CS2 simply will not open. All the other programs in the Creative Suite, however, open without any problems.

In trying to open InDesign, it stalls when "Starting up Service Registry..." shows on the InDesign splash screen, and the following error message then comes up: "InDesign has encountered a problem and needs to close."

I have uninstalled InDesign CS2 and reinstalled it, but it still will not open, and the same error mentioned above occurs.

Does anyone have an idea how to solve this? Thanks!

Deb

[unknown]

Try trashing the ID preferences. Hold down ctrl+shift+alt keys
immmediately after launching ID. When asked if you want to delete
preferences, click yes.

You must get those keys down FAST.

Bob

[D***@adobeforums.com]

I deleted InDesign's preferences immediately upon launching InDesign, but the program still would not open, in the same way I described earlier. I do notice that right when "Starting up Service Registry..." shows on the splash screen, there's a very quick flash that occurs behind the splash screen, as though another window is trying to open, but it goes away very quickly. The "flash" occurs right before the error messages comes up saying that InDesign needs to close.

Any more thoughts on this issue?

Deb

[Dov Isaacs]

Yes, call Adobe Tech Support. All such calls associated with product installation problems are at no cost to you. They are in a much better position to assist you with THIS type of problem than any of us "experts" on this list.

- Dov

[R***@adobeforums.com]

Speaking of
"Initializing the SING gaiji system"

is there any way of getting rid of this?

I'm fairly sure I don't need it and goodness knows CS2 is slow enough starting up as it is.

Rob

[S***@adobeforums.com]

Just a guess: Choose the Configure Plug-ins command. (I work on a Mac, where it's under the InDesign menu--I'm not sure what menu that's under in Windows.) There is a SING.framework plug-in which you could disable.

I believe that SING refers to a Japanese layout system.

[D***@adobeforums.com]

I just got off the phone with an Adobe tech support person, and I wanted to report back in. It turns out there can be a problem with getting InDesign CS2 to open if you also have Adobe Type Manager Deluxe 4.1 installed on your PC.

In order to get InDesign CS2 to open, I had to uninstall and reinstall ATM. Once that was done, InDesign would open! Of course, I lost my font sets in ATM, but I can deal with that. I would think this issue will be addressed in a future update.

Meanwhile, hopefully this information will help others who are experiencing the same problem.

Thanks, all.

Deb

[unknown]

Interesting. I have ATM Deluxe 4.1 on both my machines with no issues at
all. Hopefully Dov will be back to comment on this.

Bob

[D***@adobeforums.com]

Hi, Bob --

Yes, the tech support person I spoke with mentioned that ATM was not always causing a problem with InDesign CS2, but that they are, nevertheless, seeing instances of this issue come up more and more.

Deb

[Dov Isaacs]

I seriously doubt that ATM Deluxe in and of itself was the cause of the problems seen. Like Bob, I have ATM Deluxe 4.1 installed on my systems and had no problems whatsoever installing and running InDesign 4. InDesign does not directly "talk" to ATM. On the other hand, it is possible that one or more of the AdobeFnt##.lst files used by ATM Deluxe as well as all other Adobe applications got corrupted and that the side effect of uninstalling and reinstalling ATM Deluxe (otherwise referred to as suffering from “Reinstallzheimers Disease”) was that these files got rebuilt.

I have a call into my friends in the InDesign support organization to see what they know about this ... ;-)

- Dov

[Peggy]

Post by Dov Isaacs
I seriously doubt that ATM Deluxe in and of itself was the cause of the
problems seen. Like Bob, I have ATM Deluxe 4.1 installed on my systems and
had no problems whatsoever installing and running InDesign 4. InDesign does
not directly "talk" to ATM. On the other hand, it is possible that one or
more of the AdobeFnt##.lst files used by ATM Deluxe as well as all other
Adobe applications got corrupted and that the side effect of uninstalling
and reinstalling ATM Deluxe (otherwise referred to as suffering from
"Reinstallzheimers Disease") was that these files got rebuilt.
I have a call into my friends in the InDesign support organization to see
what they know about this ... ;-)
- Dov

If you have any friends on the ATM development team, could you ask them to
please do something to let us know ATM is alive and well? Some small
upgrade, just so we know it's not an orphan? <g>

Peggy, who loves her ATM

[R***@adobeforums.com]

I am also having this problem. My CS 2 starts and remains open for up to a few minutes, but then crashes. I have uninstalled ATM 4.1 (not even reinstalled) and still with no joy. (Of course I have trashed preferences, reinstalled, uninstalled and reinstalled. Can't think of anything else apart from the fact that I have Hebrew language installed. Could this be a problem?

Does ID CS 2 access plugins from ID CS?

[Dov Isaacs]

If you have uninstalled ATM 4.1, make sure you then run the ATM 4.1.2 patch available from Adobe's website. That restores Windows' ability to handle Type 1 fonts. That is most likely your problem.

No, InDesign 4 does not access any InDesign 3 plug-ins.

No, InDesign 4 has no problems with Hebrew support in Windows XP (I also have Hebrew installed)!

- Dov

[R***@adobeforums.com]

well I didn't install the patch yet, but I did uninstall ALL my fonts. This fixed the problem, so I assume that I have a problematic font.

[L***@adobeforums.com]

same issue here.

ATM deluxe?

something about a 4.1.2 patch?

Leon

[D***@adobeforums.com]

My startup of InDesign CS2 stops at “Starting up Service Registry…”, and NOTHING happens. Anyone else got this problem? Or perhaps a solutions for this ???

[s***@adobeforums.com]

I just installed CS2 yesterday and InDesign will not work. It launches and opens, then after about a minute it freezes and that's that. The other CS programs are running VERY slow too. I never had any trouble with Photoshop CS1. I'm on Dell WinXP, Pentium 4 / 2.8GHZ, 1GB Ram and it's unbearably slow. However, I have a newer laptop that is XP, Pentium 4 / 3.4 GHZ, 2GB Ram and everything works just fine. InDesign runs with no problem and the CS2 progs are not slow. So it appears to be a case of not enough RAM on my desktop. All the other settings between the 2 are the same and there is plenty of hard drive space on both. It's very frustrating and I would hate to have to work exclusively on my laptop.

Do you think it's just a RAM issue?

[T***@adobeforums.com]

samnation,

First it would be nice to at least sign with a real name. But to the issue: 1 GB of RAM is more than enough; I have 1 GB of RAM and everything works just fine. Above that, the start time of ID CS2 is maybe somewhat larger than that of ID CS, but when started, ID CS2 should be faster. So there must be another problem involved. I would suggest first to check your fonts.

Teus de Jong

[s***@adobeforums.com]

Thanks for the info re: RAM

John Smith

[R***@adobeforums.com]

This could be a font issue. Try taking ALL the fonts out of your font folder and then try and load up Indy. If that works, then you will know that one of your fonts is the problem. Why ID CS works and CS2 is not clear to me.

[s***@adobeforums.com]

I don't have ATM on my machine. And InDesign loads but it is REAL slow and then freezes after a minute. Before I can even use a font. Like I posted before, works perfect on my newer laptop. But my desktop is not happening even tho it is way above the minimum requirements for CS. I can't figure it out.

[P***@adobeforums.com]

As has been pointed out earlier, this may well be a font issue.

Why don't you take a look at what fonts you have installed on the two machines, paying particular attention to those that are on the machine that won't run but are not on the other. Try moving those fonts out of your fonts folder temporarily and see if that helps.

Free or inexpensive true-type fonts you can download or get from a shareware CD are often a problem, so I'd check any of those you have as well. Sometimes even the number of fonts installed on your system can cause a problem since they all get loaded into memory and use up resources. That's why most professionals use some sort of font management program to load and unload fonts as they need them and try to limit permanently installed fonts to around 200 or less.

Peter

[P***@adobeforums.com]

Try deleting all files called adobefnt*.lst
This often solves problems with fonts. Make sure to include the * wildcard as you'll probably have dozens of these. It is safe to delete them all. Indesign will rebuild them.

Peter

[s***@adobeforums.com]

I was on the phone for over an hour with a very helpful tech support person at Adobe and we were not able to solve the problem. We did all the things suggested here and then some. Nothing changed. So the last thing he could suggest was reinstalling Windows and starting over. I'm hesitant to do that but I really feel like we tried everything. There is just something about my machine and CS2 that doesn't get along. So for other people who are experiencing something similar, there does appear to be something about CS2 that just might make it extremely difficult to run on your machine.

[P***@adobeforums.com]

I can't believe that reinstalling Windows will solve your problems. Two weeks ago I installed ID4 on a new PC very similar to yours (Dell 3.2 Ghz with 1Gb ram and Win XP) and everything runs fine. Before that I had it running on an older PC, 933Mhz, 512Mb ram, Win 2000), which was no problem either, and I've had it running on a laptop (Fujitsi with 512Mb ram, don't know what processor). Three different PCs, three different OSs (W2k, XP pro, XP home), all purring away smoothly.

I would urge you to look further into the font matter. ID is really picky with fonts. I have a number of fonts that I need to update from time to time, and sometimes ID crashes after one of these updates. Regenerating such a font in Fontlab always solves the problem. (In these cases I don't know who the culprit is, FL or ID, but that doesn't matter here.)

So try this: delete (or move to another folder) all remotely suspect fonts and delete all adobefnt*.lst files. Maybe just reinstall ID and see what happens.

Peter

[P***@adobeforums.com]

Samnation,

I heartily agree with the other Peter. Reinstalling windows is really a last resort. If you decide to do it, I STRONGLY recommend you invest in a new hard drive, and put your old one on a shelf so you can put it back in as a slave and recover all the things, like your inbox, that most people never back up (maybe you're different).

Did XP come pre-installed on your Dell, or did you do an upgrade?

You say you tried all of the suggestions here with tech support. Did you do a search for adobefnt*.lst, or just go where the tech support rep said to look? After you move/delete any files, shut down cold and restart the computer.

Try creating a new account on the machine and see if that account has the same issues.

Peter

[s***@adobeforums.com]

Hello Peter(s)

Thanks for the suggestions. Yes, we did a search for all adobefnt*.lst and I deleted 28. We created a new account called Abobe. We reinstalled ID. Deleted a bunch of temp files, extra folders, etc. Even updated my graphics card driver. No change. The support person was very helpful. We tried everything he could think of and everything their support docs suggested. Now I am going to uninstall CS2 and wipe all Adobe off the machine. I'll hide the fonts as well. Then I will reinstall the whole thing and see what happens. Like I said, ID CS2 works great on my laptop so I have been using it over there. And the fonts are identical on both machines. But I will try it. I'd much rather use my desktop than the laptop on an ongoing basis.

Sam

[P***@adobeforums.com]

Since you say the fonts are identical on both machines, perhaps you should copy them from the one that works and replace them on the one that doesn't. That would be one way to fix a corrupt font in a hurry.

Peter

[s***@adobeforums.com]

I reinstalled all the fonts, deleted all the adobefnt*.lst files, reinstalled CS2. No change. InDesign loads, then immediately freezes. I feel I've tried everything.

[P***@adobeforums.com]

Did you reinstall all the windows system fonts, too? I would really try moving the fonts from the laptop onto the desktop machine and see if that works.

Can you get the program to launch with only the system fonts installed?
You should be able to keep the system running if you temporarily move all fonts out of your fonts folder, EXCEPT the following list:
• Arial, Arial Bold, Arial Bold Italic, Arial Italic
• Courier 10,12,15; Courier New, Courier New Bold, Courier New Bold Italic, Courier New Italic
• Marlett• Modern
• MS Sans Serif 8,10,12,14,18,24
• MS Serif 8,10,12,14,18,24
• Small Fonts
• Symbol; Symbol 8,10,12,14,18,24
• Tahoma (if present)
• Times New Roman, Times New Roman Bold, Times New Roman Bold Italic, Times New Roman Italic
• Wingdings

If you can get ID to start with only those fonts installed, post the version and build info from ctrl-clicking "About InDesign" in the help menu. The build number is the one in parentheses.

[s***@adobeforums.com]

Okay, Peter, I removed all the fonts except the ones you listed. And InDesign did open and it has NOT crashed. It has been open for 5 minutes so far and I can work on a file. The build is 4.0.0.0.421. So I guess the fonts are the issue after all. I did reinstall all the fonts previously and that didn't help. Just having a specific font in there is causing issues it looks like. I will slowly add them back and try and narrow down which one(s) are the problem. Thanks for the help.

Sam

[P***@adobeforums.com]

You're welcome. Someone else will have to answer the question re the build number since I don't yet have version 4 installed, but it sounds like that part is OK.

You can speed things up by putting your fonts back in small groups until things fail again, then you will have isolated the font to one of the last small group.

Peter

[P***@adobeforums.com]

Samnation,

The current build is 421, so you're allright on that score.

Peter

[T***@adobeforums.com]

The "Starting up service registry" problem is a known issue. Tech support management has just today sent a fresh set of instructions to tech support staff, as there are some pretty easy ways to fix this problem at the end user level.

Explanation and fix:

InDesign expects to find a couple of specific fonts/families installed and available to it when it is launched for the first time. If these are installed but deactivated in ATM Deluxe, this can cause problems. (And the fact that it's this odd combination explains how we could miss it in testing)

The two families are:

- Kozuka Mincho Pro (OpenType CFF)
- Times Roman (PostScript Type 1)

To avoid the crash at startup, for each of the affected fonts, any of these approaches should work:
- activate it in ATM Deluxe
- remove it from all sets and known font lists in ATM Deluxe
- place a copy of the font in a private Adobe fonts folder

Note to any Adobe staff: see bugs #1197389, 1169380.

Regards,

T

Thomas Phinney
Program Manager
Fonts & Core Technologies
Adobe Systems

[s***@adobeforums.com]

Thomas, if I understand you correctly, you are saying we need:

- Kozuka Mincho Pro (OpenType CFF)
- Times Roman (PostScript Type 1)

in order for IDCS2 to start up properly? I don't believe I have those. Where can I find them?

[P***@adobeforums.com]

Well, I don't have Times Roman T1 anywhere, but I do have Kozuka (in the standard Windows \Fonts directory, and I don't use ATM, and I have no problems at all. So maybe the problem has more to do with ATM than with the fonts.

Peter

[T***@adobeforums.com]

Sam, Peter,

Actually, if Times Roman is simply not there at all, it's not a problem. It's only if it is known to ATM Deluxe but deactivated that there's a problem. However, the bug is still on the InDesign side.

With Kozuka Mincho Pro, I believe it's a problem if it's just plain missing. But as it's installed in a private location, that's a rare problem.

Regards,

T

[t***@adobeforums.com]

IMPORTANT

Before you uninstall ATM, be aware that a substantial number of Type 1 fonts do not work due to legal and technical restrictions directly under XP. So in uninstalling you will NOT get acces to a number of fonts that your are used to under ATM. If Adobe suggested this they should reconsider.

BTW: The SING Gaiji is still there when ATM is uninstalled.

The suggestion mentioned of renaming the SING plug-in makes IDCS" start in less than a few seconds. So if you don't use Japanese ...

keep smiling
thomas