InDesign CS4 launches with missing workspaces, keyboard shortcut sets, etc

[unknown]

Due to the mixture of multiple issues in this thread:
<http://www.adobeforums.com/webx/.59b6c639/>
I'm starting this as a new topic to focus on the cases where InDesign CS4 users are able to launch and use the product, but are missing resources such as the following types of presets: Workspaces, Keyboard Shortcut Sets, and Swatch Libraries.

All reports of this issue appear to be related to user permissions. For these resources to to be accessed you must be running InDesign CS4 with an account that has read/write access to the following folder, including it's subfolders and all of their content:
C:\Program Files\Adobe\Adobe InDesign CS4\Presets

If you have a setup where you are running into problems getting resources from this folder to appear in InDesign CS4, and you believe your user account has read/write permissions to all of it's contents, please let me know as I'd like to work with you to find a solution.

[unknown]

I'm going to keep this at the top for the time being. If anyone has anything productive to add, feel free. But keep it on topic.

Bob

[D***@adobeforums.com]

Hi Matt! If the issue is in regards to corrupted permissions in the "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" folder, then couldn't the user go into the command prompt, simply type in:

Windows XP:
cacls "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" \T \C \E \G Administrators:F
cacls "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" \T \C \E \G SYSTEM:F
cacls "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" \T \C \E \G All Users:F

Windows Vista (Note: One of these switches does not work on vista, but I can't remember which one, either T, C, or E. Whichever one, when it gives the error, just remove it from the command line, leave the rest the same, and run it. Note that "\G" is "\Grant" in vista.):
icacls "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" \T \C \E \Grant Administrators:F
icacls "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" \T \C \E \Grant SYSTEM:F
icacls "C:\Program Files\Adobe\Adobe InDesign CS4\Presets" \T \C \E \Grant All Users:F

To give everyone/anyone who needs access (including the system) full control?

[N***@adobeforums.com]

to better know... are users who are having this problem all based out side of the US?

[N***@adobeforums.com]

Hmmmm I saw this prob today, and I tried to work out the differences between working as local admin and not.....

I did notice that the folder Documents and Settings\user\Application Data\Adobe\InDesign\Version 6.0

Contains an en_GB and an en_US folder....

The GB folder was created when i gave the user admin priv. The US folder is the one that ID originally created...

We are based in Australia, and our settings point to GB...... Could it be that for some reason, ID is forced to create a US folder when not a local admin, when in actual fact it should be creating a GB one?

this was the only difference I noticed.

[C***@adobeforums.com]

Hi I'm having the same problem...spoke to an adobe tech on the telephone and he said...go into c:/Users/User(or your main account name)/appdata(which could be a hidden folder...mine was)/adobe/roaming/indesign. Inside this folder theres a folder called version 6.0, rename this folder version 5.0 old then open indesign. This forces indesign to rewrite a whole new set of preferences for everything. At first I had some weird problems with admin privelidges but after a restart would let me rename it. It seemed to work all the keyboard shortcuts were assigned etc and has been brilliant since............

Until today...when much to my disgust i find that it seems to have undone itself and the method i just explained no longer seems to work!!! so i'm stuck without shortcuts etc again?!! i'm at a loss....any ideas anyone?! Chris

[V***@adobeforums.com]

I still have missing workspace, ran program with Administrator permission, installed with full administrator permission.

How to win this problem...

Audi

[v***@adobeforums.com]

Happy 2009 to all.
I've just started working on IDCS4 and try as I might I can't find the color swatches. The swatches panel is empty except the usual white and two black squares, and the swatches folder under presets has the usual files same as IDCS3. What can i do to see the swatches?

[4***@adobeforums.com]

Hello All! I'am sorry for my english - I'am from Russia and speak english too bad. Bat.... I own the solution for problem with shortcuts and default workspace. Are you ready? :)
It's that simple. Click the right mouse button on "Indesign.exe" (default plae at "C:\Program Files\Adobe\Adobe InDesign CS4\InDesign.exe"). In propeties window go to tab "Compatibilities" and set compatibility to "Windows NT 4.0".
After that run InDesign and be happy! And you will not need administrator privelidges more!!
Glad to speak you. Gorinich.

[P***@adobeforums.com]

victor, since you are seeing the default [Paper], [Black] and [Registration] swatches, it's possible that the others were deleted with nothing open, making that the new default state. (You can't delete the "special" default swatches.)

Replacing your preferences should fix that, or if you have an existing document that still has the swatches in it, you can load them from the swatches panel flyout menu with nothing open and they should be restored.

Peter

[Matthew Laun]

I've just updated the following tech doc with an additional solution which has solved the issue of missing workspaces, keyboard shortcut sets: "InDesign CS4 starts with missing workspaces, keyboard shortcut sets, and/or other presets and resources (Windows)" (kb408055)

<http://www.adobe.com/go/kb408055>

Missing swatches might be caused by other things, but the solutions of deleting the preferences may still solve that failing. Also, check permissions on the folder that contains the swatch books.

[c***@adobeforums.com]

Hello,

I think I have a similar problem in Indesign CS4.
My shortcuts are all working, but randomly they don't. Just now ctrl+z doesn't work anymore, and from time to time the 'return' keyboard button doesn't work anymore either. I have had the same problem in Illustrator CS4 with the 'space' button.

I have had this problem both at work and at home. At home I am the onl y account, and thus the administrator. At work I am not the administrator.

Using Windows XP SP2 both at work and at home

ps. when ctrl+z doesn't work and I go to 'edit > undo' then the key shortcut works again

[Marko_Må]

Thanks 4pgorinich, compatibility mode seemed to solve this. Anybody know if the compatibility mode causes other problems or is ti safe to use?

[S***@adobeforums.com]

Anyone aware of a missing file from:

C:\Documents and Settings\<username>\Application Data\Adobe\InDesign\Version 6.0\en_US\Workspaces?

Called Essentials_CurrentWorkspace.xml

it's missing, colleague of mine said he copied it to the location above and it fixed the issue. About to test myself shortly.

[P***@adobeforums.com]

That sounds like a current workspace based on changes to the default Essentials workspace, which would be located in the directory where you installed ID, as in \Adobe InDesign CS4\Presets\InDesign Workspaces\en_US. I'm not sure it would actually be created, and potentially "missing" unless you were using the Essentials workspace and moved something or changed the panel view and closed the application or changed workspaces. CS4 keeps track of changes you make to named workspaces in your user profile with names like that.

Peter

[S***@adobeforums.com]

Disregard, my colleage didn't know that once you start up InDesign after making the change to the presets folder (granting full rights) that it creates the file.

This is what I ended up doing to get it to work:

Granted full rights to the C:\Program Files\Adobe\Adobe Indesign CS4\Presets folder.

Renamed the en_GB folders to en_US under:

...Presets\InDesign Workspaces
...Presets\InDesign Shortcut Sets
...Presets\Page Sizes

[S***@adobeforums.com]

Found a "fix". Basically if you make a copy of the en_GB folders, and rename them en_US it works w/o having to give admin rights or anything. We're a shop that the typical user has power user rights, and if you rename the en_GB folder it won't allow someone with admin rights to access it. So if you create the en_US folders (copies of the en_GB folders) then ID seems to work fine. Has all the right workspaces, keyboard presets, etc.

[U***@adobeforums.com]

My Problem: Missing keyboard shortcuts in InDesign under Windows Vista.

My fix (similar to 4pgorinich, but probably less dangerous):

Go to InDesign.exe , Properties, Compatibility: At the bottom activate "Execute as Administrator" (or whatever it is in English, in German it is "Programm als ein Administrator ausführen").

Now I have to confirm that I have admin rights every time I launch InDesign, but at last I have not only all keyboard shortcuts, including arrow keys, but all menus, tools etc. in German, which were in English before!
My usual user account for Windows is an admin account anyway, so this does not bother me.

btw, using a different Win user account did not work with me.

Thanks a lot for all your help
U.C.A.S.

[j***@adobeforums.com]

Missing keyboard shortcuts in InDesign under xp:
Thanks from copenhagen to russia att: 4pgorinich/ the only fix that works for me. I even got my own language to work; including shortcuts, workspaces, online help etc.
Hope the fix doesn't smashes anything else.
So far so good. Thanks again 4pgorinich.

[i***@gmail.com]

Post by unknown
<http://www.adobeforums.com/webx/.59b6c639/>
I'm starting this as a new topic to focus on the cases where InDesign CS4 users are able to launch and use the product, but are missing resources such as the following types of presets: Workspaces, Keyboard Shortcut Sets, and Swatch Libraries.
C:\Program Files\Adobe\Adobe InDesign CS4\Presets
If you have a setup where you are running into problems getting resources from this folder to appear in InDesign CS4, and you believe your user account has read/write permissions to all of it's contents, please let me know as I'd like to work with you to find a solution.

I found that all preferences appear in adobe indesign wen ever you right click on indesign and run as administrator.
works like a charm

[k***@irchiver.com]

Post by i***@gmail.com

Post by unknown
<http://www.adobeforums.com/webx/.59b6c639/>
I'm starting this as a new topic to focus on the cases where InDesign CS4 users are able to launch and use the product, but are missing resources such as the following types of presets: Workspaces, Keyboard Shortcut Sets, and Swatch Libraries.
C:\Program Files\Adobe\Adobe InDesign CS4\Presets
If you have a setup where you are running into problems getting resources from this folder to appear in InDesign CS4, and you believe your user account has read/write permissions to all of it's contents, please let me know as I'd like to work with you to find a solution.

I found that all preferences appear in adobe indesign wen ever you right click on indesign and run as administrator.
works like a charm

Completey agree with you mate.